Terms of Service

These Terms of Service (“Terms”) govern access to and use of the SpeakFuse.com website and services (“Service”).

The Service is owned and operated by:

TryppleA
Registered in: The Netherlands
Registered Address: Omval 7, Amsterdam, The Netherlands, 1096AA
Registration Number: 89315081
Contact Email: info@trypplea.com

TryppleA is the sole legal entity providing the Service. All payments, invoices, and contractual relationships are made with TryppleA.

By creating an account or using the Service, you enter into a legally binding agreement with TryppleA and agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts. By using the Service, you confirm that you meet these requirements.

The Service is intended for professional or business use. If you use the Service as a consumer, mandatory consumer protection laws may apply.

2. Description of Service

The Service provides automated audio transcription and AI-based analysis tools delivered via an online platform. Access is provided on a prepaid credit basis.

• 1 credit = up to 1 minute of processed audio, calculated per started minute unless otherwise specified.
• Additional AI features consume additional credits as specified on the platform at the time of use.

We reserve the right to modify, replace, suspend, restrict, or discontinue any feature, functionality, integration, or part of the Service at any time, temporarily or permanently, with or without notice.

We do not guarantee that any specific feature will remain available.

3. Account Registration

You are responsible for:

• Providing accurate information
• Maintaining account security
• All activities under your account

We may suspend or terminate accounts suspected of misuse, fraud, or violation of these Terms.

4. Credits and Payments

4.1 Prepaid Credits

• Credits must be purchased in advance.
• Credits are non-transferable and non-assignable.
• Credits have no monetary value outside the platform and do not constitute electronic money, stored value, or a financial instrument.
• Unless otherwise stated, credits expire 12 months after purchase.
• Expired credits are automatically forfeited without compensation.

4.2 Refunds

• Payments are non-refundable except where mandatory EU consumer protection law requires otherwise.
• No refunds are provided for partially used credits.
• If the Service is discontinued, unused credits may be forfeited unless mandatory law requires refund.

4.3 Pricing

We may change pricing, credit consumption rates, and feature costs at any time. Changes do not affect credits already purchased but may affect how many credits are required for future use.

4.4 Taxes

Prices are exclusive of VAT unless stated otherwise. You are responsible for any applicable taxes.

5. Acceptable Use

You agree not to upload or process content that:

• Violates any law
• Infringes intellectual property rights
• Contains illegal, defamatory, or harmful material
• Includes personal data without lawful basis
• Contains malware or harmful code

You are solely responsible for the content you upload and process.

6. User Content and Responsibility

You retain ownership of uploaded content.

By using the Service, you grant us a limited, non-exclusive, revocable right to host, process, transmit, and analyze your content solely for the purpose of operating, maintaining, securing, and improving the Service.

You warrant and represent that:

• You have the legal right and authority to upload and process the content.
• You have obtained all necessary consents and lawful bases required under applicable data protection laws.
• Your content does not violate any applicable law or third-party rights.

We are not responsible for the legality, integrity, accuracy, or consequences of user content.

We may remove or restrict access to content that violates these Terms or applicable law.

7. Data Protection (GDPR Compliance)

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Dutch data protection laws.

7.1 Roles

• You act as Data Controller for personal data contained in uploaded content.
• We act as Data Processor solely for the purpose of providing the Service.

7.2 Processing Instructions

These Terms constitute your documented instructions to process personal data for the purpose of delivering the Service. We shall not process personal data for our own purposes.

7.3 Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including measures to protect against unauthorized access, loss, destruction, or alteration.

We shall ensure that persons authorized to process personal data are subject to confidentiality obligations.

7.4 Subprocessors

We may engage subprocessors to provide parts of the Service. By using the Service, you authorize the use of such subprocessors. We ensure that subprocessors are bound by data protection obligations consistent with GDPR requirements.

7.5 International Transfers

If personal data is transferred outside the European Economic Area, we ensure appropriate safeguards in accordance with GDPR, including Standard Contractual Clauses where required.

7.6 Data Retention

Uploaded files and generated transcripts are stored only for the period specified on the platform or until deleted by you. We may delete content after the retention period without notice. You are solely responsible for exporting and storing your data.

Upon termination of the Service, we will delete or return personal data at your choice, unless EU or Member State law requires storage. Such request must be made before account closure.

7.7 Data Subject Rights

As Data Controller, you are responsible for responding to data subject requests. We will provide reasonable assistance where required by law.

7.8 Breach Notification

In the event of a personal data breach affecting processed data, we will notify you without undue delay in accordance with GDPR requirements.

7.9 Compliance Information

We will make available information reasonably necessary to demonstrate compliance with Article 28 GDPR.

8. Service Availability

The Service is provided “as is” and “as available” without warranties of any kind, express or implied.

We do not guarantee:

• Continuous or uninterrupted availability
• Error-free operation
• Accuracy, completeness, or reliability of transcriptions or AI outputs

AI-generated outputs may contain inaccuracies, bias, or errors. You are solely responsible for reviewing and validating all outputs before use.

We may temporarily suspend the Service for maintenance, security, or operational reasons without liability.

8A. No Professional Advice

The Service and any AI-generated outputs are provided for informational purposes only.

Nothing provided through the Service constitutes legal, financial, medical, or professional advice.

You are solely responsible for how you use the outputs.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, special, punitive, or consequential damages.
• We are not liable for loss of data, loss of profits, loss of business, reputational damage, or business interruption.
• Our total aggregate liability arising out of or in connection with the Service shall not exceed the total amount paid by you in the three (3) months preceding the event giving rise to the claim.

We shall not be liable for any acts or omissions of third-party service providers or integrations used to deliver the Service.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable EU or Dutch law, including liability for intentional misconduct or gross negligence.

10. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your content
• Your violation of these Terms
• Your violation of any law or third-party rights

11. Suspension and Termination

We may suspend, restrict, or terminate your access to the Service:

• At any time
• With or without prior notice
• For violation of these Terms
• For security, legal, or operational reasons
• Or at our sole discretion

We may discontinue the Service, in whole or in part, permanently or temporarily, at any time at our sole discretion.

Upon termination or discontinuation:

• Your right to access the Service ceases immediately.
• We may delete your account and content without liability.
• Unused credits may be forfeited unless mandatory law requires otherwise.

We shall not be liable for any damages resulting from suspension, termination, or discontinuation of the Service.

11A. Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, power outages, internet disruptions, cyberattacks, governmental actions, or third-party service failures.

11B. Survival

Provisions relating to limitation of liability, indemnification, intellectual property, data protection, governing law, and any provisions which by their nature should survive termination shall survive termination of these Terms.

12. Intellectual Property

All platform software, branding, and materials are our exclusive property. You may not reverse engineer, copy, redistribute, or resell the Service.

13. Changes to Terms

We may modify these Terms at any time. Updated Terms become effective upon publication on the website.

If changes materially affect your rights, we may provide notice via the platform or email.

Continued use of the Service after changes constitutes acceptance of the updated Terms.

13A. Entire Agreement and Severability

These Terms constitute the entire agreement between you and TryppleA regarding the Service and supersede any prior agreements or understandings.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of The Netherlands. Disputes shall be resolved in the courts of The Netherlands, unless mandatory consumer protection rules provide otherwise.

15. Contact

For legal inquiries: info@speakfuse.com